Frequently Asked Questions (FAQ)

Ordering

My Account

Payments

Shipping

How long will it be before I can expect my order to be delivered?

Products

I want to purchase from you but I do not see the college I am looking for under "Shop by School," will you add my school to your website?

Returns

If I receive an item from CollegeBaby.com as a gift and would like to return it for a different item or refund, how do I go about doing so?
If I received an incorrect order or a defective item, what procedure should I follow?
Does CollegeBaby.com issue refunds on returns and how many days do I have until I can no longer return an item?
I am unsatisfied with my worn merchandise. Can I return it for a refund?
Where do I mail returns?

Gifts

Career Opportunities

What career opportunities are available for CollegeBaby.com

Ordering

What are the correct steps in placing an order?

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You may either "Shop By School" or "Shop By Product."
After selecting the item you would like to purchase, enter the quantity, color, and size you prefer.
Then click on the "Add To Cart" button. You can continue shopping or you can go straight to checkout. Simply click check out and follow the prompts for an easy, hassle-free checkout!
You will receive an email confirmation of your order after you checkout.

Is ordering on CollegeBaby.com secure?

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Yes, CollegeBaby.com has your security and privacy well protected with the proper standards in place. The information collected to open your account is well guarded and is used to fulfill your order and contact you if necessary. Please refer to our Privacy Policy for complete information and details on our security measures. No online data transmission can be guaranteed to be 100% secure; but strict adherence is followed to the best of our ability to do so.

Can I order over the phone?

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At this time, we do not offer a dial-in ordering service, please send us an email at support@collegebaby.com or create an account and start a support ticket

How do I know I am ordering the correct sizes for my items?

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Please refer to our Size Chart for detailed information.

What if I am unable to complete the process of placing my order?

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Please send us an email at support@collegebaby.com or create an account and start a support ticket

Will I be notified if an item is on backorder?

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Yes, CollegeBaby.com will notify you by email if an item you have ordered is on backorder. CollegeBaby.com does everything possible to maintain its inventory and be ready to ship. If this situation does arise, you will only be charged for the items that are shipped.

A representative from CollegeBaby.com will contact you via email to inform you when the item is in stock and you will decide whether or not to proceed with the backorder shipment.

My Account

How do I check the status of my order?

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Click "My Account" on the top of the webpage, enter your login information, and click on View Cart to see if your order has shipped.

Or you may click on the tracking number found in your confirmation email and you will be directed to FedEx.com to track your package.

I forgot what I ordered from my last purchase, how do I find out?

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Click "My Account" on the top of the webpage, enter your login information, and click on “Order History” to view purchases made under your account.

How do I sign up to receive CollegeBaby.com newsletters?

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Sign up at the bottom of the webpage to begin receiving monthly newsletters. Purchase not required to join the monthly newsletter mailing list.

How do I unsubscribe from CollegeBaby.com newsletters?

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You may change your email preferences by selecting the Unsubscribe link at the bottom of any email you receive from us.

I cannot remember my username or password. How can I retrieve it?

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You can have your username and temporary password sent to the email address on file by selecting the "Forgot Username" or "Forgot Password" in the "My Account" tab at the top of the navigation bar.

Payments

What forms of payment are accepted?

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CollegeBaby.com only accepts payment by the following credit cards: Visa, MasterCard, Discover and American Express.

-Apple Pay, Google Pay are available depending on what device and browser you are using to purchase.

We also accept payment by CollegeBaby.com Gift Cards.

Cash on Delivery (COD) is not available.

Please note that if you do not have a credit card, any Debit Card or an ATM card with the MasterCard or Visa logo is acceptable. Only one credit card can be used per transaction and the credit card billing address must be in the same country as the ship to address.

We do not ship to addresses outside the United States. We do not accept PayPal at this time.

When will my credit card be charged?

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CollegeBaby.com charges your credit card only when your order ships.

Shipping

How long will it be before I can expect my order to be delivered?

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Orders will be processed within 1-3 business days that are received before 12:01 pm Eastern Standard Time after payment verification. You will receive a shipping confirmation email with tracking number after your order has been processed.

If you would like to receive your order sooner, more options are available to choose from at the time of check out. Or you may email support@collegebaby.com for further assistance.

Products

I want to purchase from you but I do not see the college I am looking for under "Shop by School", will you add my school to your website?

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Please email us at support@collegebaby.com and let us know which school you are interested in. Chances are we are in the process of adding your school of interest to CollegeBaby.com.

Returns

For more information, please refer to our Return Policy.

If I receive an item from CollegeBaby.com as a gift and would like to return it for a different item or refund, how do I go about doing so?

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Return Policy

Eligibility for Returns:

All unworn and unwashed products purchased from CollegeBaby.com are eligible for return within 14 days of delivery. Products must be returned in the condition you received them with all original tags attached.
Please note that returns will not be approved for a refund if the products returned after inspection appear to be used, worn, or washed.
Returns do not apply for Gift Card or eGift Card purchases.
CollegeBaby.com will pay the return shipping costs if the return is due to our error (incorrect or defective product received).

Return Process:

To initiate a return, you must have a registered account on CollegeBaby.com with the email address used to make the purchase. Click the person icon on the top right navigation bar and click create one now if you did not previously create an account.
Once logged in, click Create Return within My Orders tab to initiate the return process. Fill out the details in the requested form and we will email you a prepaid shipping label for you to send the products back to us.
All returns will be subject to an $8.99 charge for return shipping.
Place the products to be returned in a padded envelope with the provided emailed shipping label.

Still can’t find the answer you’re looking for? Reach out to us and we’ll be happy to help!

Email: support@collegebaby.com

If I received an incorrect order or a defective item, what procedure should I follow?

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You must have a registered account on CollegeBaby.com with the email address used to make the purchase. Click the person icon on the top right navigation bar and click create one now if you did not previously create an account.
Once logged in, click Support Tickets within the Accounts tab, click create new support ticket and follow the prompts.

Please email an image of the incorrect or damaged products received to support@collegebaby.com.

Does CollegeBaby.com issue refunds on returns and how many days do I have until I can no longer return an item?

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Return Policy

Eligibility for Returns:

All unworn and unwashed products purchased from CollegeBaby.com are eligible for return within 14 days of delivery. Products must be returned in the condition you received them with all original tags attached.
Please note that returns will not be approved for a refund if the products returned after inspection appear to be used, worn, or washed.
Returns do not apply for Gift Card or eGift Card purchases.
CollegeBaby.com will pay the return shipping costs if the return is due to our error (incorrect or defective product received).

Return Process:

To initiate a return, you must have a registered account on CollegeBaby.com with the email address used to make the purchase. Click the person icon on the top right navigation bar and click create one now if you did not previously create an account.
Once logged in, click Create Return within My Orders tab to initiate the return process. Fill out the details in the requested form and we will email you a prepaid shipping label for you to send the products back to us.
All returns will be subject to an $8.99 charge for return shipping.
Place the products to be returned in a padded envelope with the provided emailed shipping label.

Still can’t find the answer you’re looking for? Reach out to us and we’ll be happy to help!

Email: support@collegebaby.com

I am unsatisfied with my worn merchandise. Can I return it for a refund?

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We do not offer exchanges or returns to worn merchandise. Item must be unworn and unwashed with all original tags attached.

Where do I mail returns?

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To initiate a return, you must have a registered account on CollegeBaby.com with the email address used to make the purchase. Click the person icon on the top right navigation bar and click create one now if you did not previously create an account.
Once logged in, click Create Return within My Orders tab to initiate the return process. Fill out the details in the requested form and we will email you a prepaid shipping label for you to send the products back to us.
All returns will be subject to an $8.99 charge for return shipping.
Place the products to be returned in a padded envelope with the provided emailed shipping label.

Gifts

Do you offer gift cards?

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Yes, click on Gift Cards and you can send $25, $50, $75, $100, or $200+ gift cards to anyone! The gift card will be delivered to your recipient’s e-mail inbox with the e-mail address you provide.

Our beautifully designed CollegeBaby.com Gift Cards are also available for purchase any time online.

Do you have advice on what I should buy?

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Follow us on Facebook at www.facebook.com/collegebaby

Follow us on Twitter: @CollegeBaby

Join in on the conversation and follow us for updates on specials, featured items of the week, and fun pictures our fans upload of their little one wearing CollegeBaby.com team apparel.

Career Opportunities

What career opportunities are available for CollegeBaby.com?

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We welcome inquiries from energetic and enthusiastic individuals who will work to build a great company for the CollegeBaby.com team. To join our team, please email your resume to: careers@collegebaby.com for opportunities in our corporate office.